DialedIn, LLC ("DialedIn," "Company," "we," "our," or "us") respects your privacy and is committed to protecting the information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use our websites, software, applications, AI voice agents, communication services, and related offerings (collectively, the "Services").
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect information directly from our customers, their callers, website visitors, and third-party service providers.
Information You Provide
We may collect:
- Name
- Business name
- Email address
- Phone number
- Mobile phone number
- Mailing address
- Billing information
- Account credentials
- Customer support communications
- Service configuration preferences
- SMS notification preferences
Caller Information
When callers interact with AI voice agents powered by DialedIn, we may collect:
- Caller name
- Caller phone number
- Caller email address
- Service requests
- Appointment preferences
- Call recordings
- Call transcripts
- Voice interactions
- Customer-provided notes
- Location information provided during the call
Automatically Collected Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Usage information
- Login history
- Referring websites
- Session information
- Error logs
- Analytics data
2. How We Use Information
We may use collected information to:
- Provide and operate the Services
- Process and manage accounts
- Facilitate appointment scheduling
- Answer customer inquiries
- Improve AI performance
- Generate call summaries
- Monitor platform performance
- Prevent fraud and abuse
- Maintain platform security
- Send service-related communications
- Process payments
- Comply with legal obligations
3. SMS Call Notifications
If a DialedIn customer elects to receive SMS call notifications, we may collect and process the recipient's mobile phone number, notification preferences, consent timestamp and source, verification status, opt-out status, related account information, and message-delivery information.
We use this information to enroll authorized recipients, verify and manage notification preferences, generate and deliver transactional call notifications, maintain consent and opt-out records, prevent unwanted messages, troubleshoot delivery issues, and comply with applicable legal and carrier requirements.
SMS call notifications may include the customer's business name, caller details, a concise call summary, caller sentiment, urgency or recommended follow-up timing, and a link to the applicable call record. Message frequency varies based on the number of calls received and analyzed for the customer's business. Message and data rates may apply.
Participation is optional and is not a condition of purchasing or using DialedIn. Recipients may opt out at any time by replying STOP or by disabling SMS notifications through an available DialedIn account setting. Recipients may reply HELP for assistance.
DialedIn does not sell, rent, or share mobile phone numbers, SMS opt-in data, or messaging consent with third parties or affiliates for their marketing or promotional purposes. We may disclose this information to service providers that help us deliver and support the messaging service, such as telecommunications and technology providers, solely as necessary to provide the service, maintain security, prevent fraud, troubleshoot delivery, or comply with law.
Wireless carriers and service providers may process message and delivery information under their own terms and privacy policies. SMS delivery is not guaranteed.
4. AI Processing Disclosure
DialedIn uses artificial intelligence, machine learning systems, speech recognition technology, and automated processing tools to provide certain features.
Information submitted through the Services may be processed by:
- AI voice systems
- Speech-to-text systems
- Natural language processing systems
- Automated classification systems
- Scheduling automation systems
These systems may analyze call content, transcripts, caller information, and related communications for the purpose of delivering the Services.
5. Call Recordings and Transcripts
The Services may record, transcribe, store, analyze, and process telephone conversations.
Call recordings and transcripts may be used to:
- Deliver requested Services
- Improve call quality
- Improve AI performance
- Resolve disputes
- Diagnose technical issues
- Maintain security
- Provide customer support
Customers are responsible for obtaining any legally required consent from callers.
6. How We Share Information
We do not sell personal information.
We may share information with:
Service Providers
Third-party vendors that help us operate the Services, including:
- Cloud hosting providers
- Telecommunications providers
- AI providers
- Analytics providers
- Scheduling providers
- Payment processors
- Customer support providers
Business Transfers
Information may be transferred as part of:
- Mergers
- Acquisitions
- Asset sales
- Corporate reorganizations
- Financing transactions
Legal Requirements
We may disclose information when required to:
- Comply with legal obligations
- Respond to lawful requests
- Protect our rights
- Investigate fraud
- Protect users or the public
7. Third-Party Providers
DialedIn utilizes third-party technology providers that may process information on our behalf.
These providers may include:
- Retell AI
- Twilio
- OpenAI
- Microsoft
- Supabase
- Airtable
- Zapier
- Make
- n8n
- Stripe
Third-party providers maintain their own privacy policies and practices.
DialedIn is not responsible for the privacy practices of independent third parties.
8. Data Retention
We retain information for as long as reasonably necessary to:
- Provide the Services
- Maintain business records
- Resolve disputes
- Enforce agreements
- Comply with legal obligations
Retention periods may vary based on the type of information involved.
We reserve the right to retain information where required by law or for legitimate business purposes.
9. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information from:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Destruction
- Alteration
However, no system can guarantee absolute security.
Accordingly, we cannot guarantee that information will always remain secure.
10. Your Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including:
- Access
- Correction
- Deletion
- Restriction of processing
- Data portability
- Objection to processing
Requests may be submitted using the contact information provided below.
We may verify your identity before processing requests.
11. Cookies and Analytics
Our websites may use:
- Cookies
- Web beacons
- Tracking technologies
- Analytics tools
These technologies help us:
- Understand website usage
- Improve functionality
- Measure performance
- Enhance user experience
Users may adjust browser settings to limit certain tracking technologies.
12. Marketing Communications
We may send:
- Service announcements
- Product updates
- Account notifications
- Marketing communications
You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.
Certain operational communications may still be sent as necessary to provide the Services.
13. Children's Privacy
The Services are intended for business use and are not directed toward individuals under the age of thirteen (13).
We do not knowingly collect personal information from children.
If we learn that information from a child has been collected, we will take reasonable steps to delete it.
14. International Data Transfers
Information may be stored, processed, and transferred in the United States or other jurisdictions where our service providers operate.
By using the Services, you consent to such transfers.
15. California Privacy Disclosures
If applicable under California law, California residents may have additional rights regarding personal information.
These rights may include:
- The right to know
- The right to delete
- The right to correct
- The right to limit certain uses of personal information
To exercise applicable rights, contact us using the information below.
16. Do Not Track
Our Services do not currently respond to browser-based "Do Not Track" signals.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will become effective upon posting to our website or otherwise providing notice.
Continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.